Shipping & Returns

Shipping & Returns
1. We can ship from China to virtually any international regions in the world including the major destinations such as USA, Canada, Europe, Australia,Singapore and some Asia countries etc.
2. Once the items are shipped, we will send you a email with the available tracking number which shows the item is "Delivered".You will receive the items within 5-8 days normally.

3. Our shipping method is Air-express by EMS/UPS/DHL.

4.You can track your shipments by clicking on these links below.
If your tracking number starts with EA or EE ,then your package has been shipped by EMS. In this case you should track your package on your national postal service website. Here are some common sites below.

 5. Please make sure you enter the correct shipping address and contact number. We are not responsible for reshipment if you provided us with an incorrect address. Delivery is guaranteed. In the event that your package is lost or damaged in transit, we will reship lost once at our expense.
Returns and Refund policy
Our aim is to please you. We are fully confident you will be pleased with your product and the speed and quality of service. We understand that each client's needs are unique, so are ready to deal with any problems that arise.
1.We accept returns for exchange or refund for the following reasons:
*shipping errors 
*damaged goods 
 *dissatisfaction
2.If you need to return any items , please to do so with the items unused. Please also keep all labels and tags on items too. Otherwise, the returned items will not be accepted. You have 7 days to do so. You will have to pay for return postage and you must obtain a certificate of posting from the post office. This certificate is free of charge. If the items are returned in the same condition as you received them then you will be fully refunded the cost of the items returned. Unfortunately we cannot refund the shipping postage and your return postage.

3. Please insure your return. We are not responsible for returned shipping damages.
4.Please E-mail all returns request back to: monclerjacket-shop@hotmail.com. Please choose "Returns" as a subject. In the message you need to state:
* Your order number
* Item(s) you want to return
* The reason you want to make a return.
* Tracking numbers after your product has been sent out
5. Product Exchange: you may exchange your product for any other product in www.monclerjacket-shop.com for equal or lesser value. If exchanged for a lesser value item the remaining balance will be refunded to your Credit Card.
6.It should be emphasized that if you are unable to return or exchange the products within 7 days of receipt, request will not be entertained.
7.Kindly remind,before you return the items , Please contact us first.-----------Enjoy your shopping now!